Service Planner

Your role

As a Service Planner, you are responsible for scheduling the day-to-day workload of our field service engineers, ensuring that all service requirements are completed in a timely and efficient manner.

You will:

• Manage and optimize the use of planning and scheduling systems (currently Click, transitioning to SAP).


• Schedule and coordinate Field Service Engineers' activities to maximize productivity, utilization, and customer satisfaction.


• Ensure all service orders are correctly planned, allocated, and released to engineers ahead of scheduled site visits.


• Liaise with customers by phone and email to arrange, confirm, and communicate service visits and work scopes.


• Monitor customer orders and service activities to ensure timely completion and effective planning of follow-up or additional work.


• Work closely with Service, Sales, and Operations teams to respond to customer requirements and deliver operational excellence.


• Maintain accurate customer and service records by collecting and updating information provided by Field Service Engineers.


• Support the promotion and growth of service contract offerings through proactive customer engagement and opportunity identification.


• Manage scheduling changes, service escalations, and priority requests in a timely and professional manner.


• Contribute to continuous improvement initiatives aimed at enhancing planning efficiency, service delivery, and customer experience.


• Perform other duties and responsibilities as required.

To succeed, you will need

The following requirements are essential:

• Experience of working in business administration.


• Excellent communication and interpersonal skills.


• Strong planning and organising skills.


• Ability to manage and prioritise workload.


• Excellent PC skills including Microsoft Office.


• Excellent telephone manner.


• SAP knowledge and experience desirable.


• Good knowledge of Microsoft Office applications.


• Fluent in English.

The following requirements are desirable: 

• Experience working with a sales-led organisation.


• Knowledge of the compressed air industry.


• Basic product knowledge, with a particular relevance on Atlas Copco group air compressors.


• Aspirational to progress and grow within the organisation.


• Experience of working with SAP, however training will be provided.


• Experience of working within a service environment.

In return, we offer

• A supportive working environment, with a collaborative team.


• Training from day one, with at least 40 hours of training offered a year.


• An excellent benefits package — including a desirable pension scheme.


• A satisfying career — we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.


• With us, you have the authority to act and many opportunities to create lasting results.

Job location

This role will be based at our office in Thirsk.

Successful applicant must have the right to live and work in the UK.

Contact information

 Talent Acquisition Team: Charmaine Vassie