Service Reception Manager

We are seeking a highly experienced Service Reception Manager on behalf of our client, a reputable family-run dealership based in Ipswich, Suffolk. The Service Reception Manager will oversee the daily operations of the service reception, ensuring exceptional customer service delivery and efficient workflow. This is an excellent opportunity for a professional with a strong automotive background, leadership skills, and a passion for delivering high standards of customer satisfaction.

Benefits:

Competitive annual salary of £45,000, with an OTE of approximately £48,000
Long-term career development within a well-established business
Stable and supportive team environment
Monday to Friday working hours, 8.30 am to 5.30 pm
Saturday mornings on a rota basis
Supportive company culture committed to service excellenceDuties:

Lead and manage the Service Reception Manager team to deliver smooth daily operations
Oversee customer bookings, appointments, and general communication to ensure high levels of satisfaction
Support and develop the Service Reception Manager team members to maximise performance
Ensure compliance with all company procedures, health and safety regulations
Coordinate with workshop and parts departments to maintain seamless workflow
Monitor customer satisfaction levels and implement continuous improvements
Maintain professional standards and represent the dealership positively as a Service Reception ManagerRequirements:

Proven experience as a Service Reception Manager, Service Manager, Senior Service Advisor, or similar within an automotive dealership environment
Strong leadership and organisational skills essential for a Service Reception Manager role
Excellent customer service, communication, and interpersonal abilities
Knowledge of dealership management systems advantageous for a Service Reception Manager position
Ability to handle multiple priorities efficiently in a fast-paced automotive setting
Extensive experience within the motor trade, ideally within franchised dealershipsIf you are ready to take the next step as a Service Reception Manager with a reputable dealership in Ipswich, we encourage you to find out more about this exceptional opportunity.

Contact Consultant Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Whitton and Suffolk, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today
Only candidates based in UK and eligible to work in UK are allowed