Service Scheduler

Please note this position is on a Fixed Term Contract for a duration of 12 months.

Key Purpose of the Job:

To organise and manage teams of service engineers’ daily diaries. To provide efficient planning of corrective, preventative and project works.

Key Job Responsibilities:

• Efficiently managing service engineer’s daily diaries
  


• Monitor and report engineer PDA utilization
  


• Monitor Awaiting parts, Parts in and Further action queues.
  


• Request parts as required and arrange re-attendance of further action calls
  


• Arranging new ETA with customer if joint meet fails
  


• Liaising with engineers to ensure deadlines are kept
  


• Chase part codes with REM or Supervisors
  


• Order plant hire where applicable
  


• Taking calls and booking maintenances and corrective calls, along with any other business enquiries
  


• Liaise with national accounts on projects
  


• Advise customers/ national accounts of ETA’s where required
  


• Meeting KPI’s, SLA’s and daily targets.
  


• Ensure all work is produced in a timely manner, well presented and error free
  


• Answer the telephone and taking messages where appropriate
  


• To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
  


• Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department
  


• Cover Scheduling administration duties as required
  


• Any other reasonable requests from Management