Service Scheduler & Administrator

Service Scheduler & Administrator

Our client manufacturing market leader in their field, are recruiting for a Service Scheduler & Administrator to join their team in Great Yarmouth.

This is a full time, permanent position, working Monday to Friday, 38.5 hours per week in Great Yarmouth.

Normal office hours are 08:30 to 17:00 Monday to Thursday and 08:30 to 15:30 Friday.

Knowledge, Skills & Experience:

• Managing customer expectations in a diplomatic manner.
• Experience in Business Administration or a relevant field.
• 3-5 years’ experience in a similar role, manufacturing setting or facilities.
• Strong organisational and time management abilities.
• Excellent communication skills, with a customer-centric approach.
• Microsoft Office Suite.
• Sage (Nice to have)

Desirable:

• Experience in the UPVC/fenestration industry.
• Education:
• Business Administration, Engineering, or a related field.

Benefits

• 25 days holiday plus 8 bank holidays (pro rata for part time employees).
• Pension scheme and will contribute of 3% of your basic salary into the pension scheme.
• Healthcare scheme.

Key Responsibilities:

• Keep customers regularly updated on ongoing planned visits and emergency visits.
• Confirm visits with customers for preventative maintenance and emergency breakdowns.
• Learn the parts ordering process to support our parts ordering team during annual leave.
• Act as the main point of contact for customers, addressing day to day questions regarding visits, parts and supporting our team with ordering internal equipment and parts.
• Collaborate with the service controller and remote service engineers to facilitate optimal service delivery.
• Administer the Service Jobs board and ensure all jobs are logged and allocated
• Attend regular briefs with the Management team to minute and ensure we feed critical information back to the customer.
• Assist with day-to-day tasks, for example: Ensuring time sheets are submitted, arranging for installation boxes to be collected from the customer, order PPE & Tools for Engineers.
• Check incoming emails to ensure that all Jobs are logged on the system and a response is sent to the customer promptly.
• Take some inbound phone calls from customers and deal with general enquiries regarding parts & service.
• Undertake product training according to an agreed training plan
• Achieve a level of expertise on all products that will result in the effective management and collaboration with team members.
• Attend training courses and events as necessary, whether identified through appraisal or recommendation.
• Schedule engineers onto the Schedule IT system with all information

For further details regarding this exciting opportunity please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd