Service Supervisor

Join Our Team as a Service Supervisor!
Location: Southend | Contract Type: Permanent

Are you a dynamic leader with a passion for excellence in service delivery? We are seeking a Service Supervisor to spearhead our service team, ensuring top-notch performance and client satisfaction. If you thrive in a fast-paced manufacturing environment and enjoy mentoring others, this role is for you!

Key Responsibilities:

• Step in as Lead Service Coordinator during absences and support the Service Manager as needed.
• Provide guidance and training to Lead Coordinators, ensuring a cohesive and efficient team.
• Liaise with various departments to swiftly resolve issues, fostering a collaborative work atmosphere.
• Lead and oversee the performance of Lead Coordinators and service coordinators.
• Attend client meetings and generate regular reports on team activities and performance.
• Handle escalations and ensure high-quality service both internally and externally.
• Conduct return-to-work meetings, probation reviews, and development discussions alongside the Service Manager.
• organise workloads for Lead Coordinators to guarantee timely task execution.
• Collaborate with the Service Manager to enhance departmental efficiencies and margins.
• Perform spot checks for quality control and offer constructive feedback.
• Create and update processes and training documents to elevate team standards.
• Assist in recruitment efforts, from CV reviews to face-to-face interviews.
• Participate in high-level service management meetings, contributing your insights.

What We Offer:

• A vibrant work environment that values teamwork and innovation.
• Opportunities for professional growth and development.
• A chance to lead a dedicated team in a rewarding industry.

If you're ready to take the next step in your career and make an impact in our organisation, we want to hear from you! Apply today and help us deliver exceptional service every day!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.