Service Support Administrator

Member Services Support Coordinator

• Location: Watford
• Job Type: Full-time, Mon-Fri, 9am-5pm
• Salary: £22,932 + Performance related bonus scheme

Join our client's dynamic team as a Member Services Support Coordinator, where you will play a crucial role in supporting their fast-growing specialist health insurance business. This position offers the opportunity to contribute to their new business and retention targets by providing exceptional support across various areas.

Day-to-day of the role:

• Manage the 'Print queue', assemble and send policy literature, and maintain postage credit.
• Handle stationery ordering, report creation, and review.
• Distribute all correspondence received via post and e-mail.
• Manage inboxes for team members on leave or absent to ensure minimal delays.
• Ensure compliance with regulatory requirements, including data protection, business security, conduct risk, consumer duty, and fraud & anti-money laundering.
• Provide excellent customer service by communicating clearly and professionally both over the phone and in written form.
• Attend regular review meetings and appraisals to monitor progress and identify training needs.
• Suggest improvements to processes to enhance team efficiency and customer service excellence.
• Build professional relationships and foster team spirit.

Required Skills & Qualifications:

• Experience in customer service is preferable but not essential.
• Strong numeracy and literacy skills.
• Exceptional verbal and communication skills, with the ability to use concise, clear, and appropriate language.
• Effective listening and response skills.
• Ability to build rapport and successful relationships both internally and externally.
• Excellent organisational skills; capable of managing multiple demands.
• Proactive approach with a 'can-do' mentality.
• Ability to respond well under pressure and meet deadlines.
• Team-oriented with a focus on cooperation and teamwork.
• Self-motivated and confident, with a professional and honest demeanour.

Benefits:

• 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break each day).
• Company pension scheme (auto-enrolled).
• Death in service 10x salary (immediately on appointment).
• Voluntary dental coverage after completion of the probationary period.
• Company-paid private medical insurance after 6 months of employment.
• Performance-related bonus scheme (subject to bonus scheme rules regarding eligibility).
• 23 days holiday per year.

To apply for the Member Services Support Coordinator position, please submit your CV