Service Support Administrator

A service support administrator is required for a growing business in Tunbridge Wells.

Are you an experienced administrator proficient in Excel and business systems?

I have a role that involves processing the close of service tickets attended by service engineers. Analysing job sheets, validating data, and providing administrative support within the service ticket process.  

Responsibilities:

• Monitoring Service Tickets from start to completion.
• Reviewing and validation of service job sheets for accuracy.
• Validating Service Reports (Job sheets) from 3rd Party Suppliers.
• Validating Warranty Status on service tickets.
• Closing Service Tickets.
• Raising customer invoices for service tickets.
• Liaising with customers – Purchase Order requirements
• Liaising with internal technical support to validate product usage.
• Liaise with 3rd party suppliers regarding service levels.
• Escalations to 3rd party suppliers.
• Service Ticket queries and follow through to resolution.
• Support Account Managers on ticket volume reports for key accounts.
• Attend 3rd party and customer meetings (online), providing feedback and overviews
• Validating labour costs, product used.
• Reviewing and validating 3rd party supplier purchase orders.
• Sense check billing data reports for allocated customers.
• Platform validation. – use of internal platform for vehicle / project monitoring.
• Monthly Service Billing for key accounts. 

Qualifications:

• A good knowledge of computer systems and a keen interest in technology is required.

• Excellent communication skills: verbal and written.
• Customer Service orientated.
• Detail orientated.
• Administration experience.
• Ability to prioritise and multitask
• (Microsoft Office 365), Use of other internal bespoke systems.  – Strong Excel an advantage

Perks of the Role;

• Competitive Salary
• Monday-Friday only 9 am-5 pm
• Hybrid working model.
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension

This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!