Service Support Administrator

A well established manufacturing company based in Medway Towns is looking for a Service Support Coordinator to join their friendly service team on a full-time permanent basis.

Working Monday-Friday, 08.30-17.00.

You will be responsible for providing administrative support to the Service Department ensuring all standards are met to the highest of their ability. You will liaise with the company's customer base and coordinate with the engineering team to carry out 'Planned Preventive Maintenance' of the clients' sites, as well as assisting with reactive call outs, ensuring excellent customer service at all times.

Your main duties will include:

• Answering the telephone, directing, and screening calls where necessary.
• Sending proformas to customers monthly before site visits are required to monitor payments received with Accounts and process accordingly.
• Taking credit card payments over the phone.
• Scheduling works for allocated Southern Engineers using Salesforce CRM.
• Raising permits and monitoring approval. Maintaining permit systems with relevant contractor information.
• Sending Risk and Method statements for future works (PPMs /Remedial works and Call outs).
• Quoting customers for remedial works and following up.
• Processing approved remedial quotations, to include Processing orders on Opera, arranging parts, completing requisition forms.
• Raising POs for parts from external suppliers and subcontractors.

Candidate Profile:

• Team Player & Positive Attitude
• Extensive knowledge of Microsoft Office; Word, Excel, Outlook etc
• Excellent ability to organise time and prioritise workload with minimal supervision whilst communicating effectively with the team
• Excellent written and verbal communication skills
• Flexible attitude and supportive of team colleagues
• Assertive and Confident
• Good problem-solving skills
• Methodical and pro-active
• Excellent customer service operations via telephone and email.

Experience/Qualifications:

Essential

• Experience working in an administrative role
• Experience working within a busy service/ logistics environment
• IT Literate: MS Office and database operation.

Desirable

• CRM system experience
• ERP System experience
• HVAC knowledge

Benefits:

Contributory pension scheme, Life assurance, EAP, Perks Direct, Longevity in service awards, In-house product training.

25 days plus birthday and Bank Holidays.