Service Support Administrator

Service Support Administrator – Washrooms

Based Atherton
Salary: £26,852.10 per annum (36.25 hours per week)
Full-time | Permanent
Reporting to: Director – Washroom Services

The role

We’re looking for an organised and customer-focused Service Support Administrator to join our Washroom Services team.

You’ll support the day-to-day operation by coordinating service operative schedules, booking and planning jobs, supporting engineers, and acting as a key point of contact for customers. This is a varied role where attention to detail and strong communication skills are essential.

Key responsibilities

• Managing service operative schedules and preparing job packages

• Booking, planning and rescheduling service, maintenance and remedial visits

• Checking service reports and organising parts for engineers and customers

• Liaising with customers by phone, email and system tools to arrange visits

• Handling customer queries and complaints, escalating where required

• Providing quotations and maintaining accurate customer records

About you

• Strong organisational and multitasking skills

• Customer-focused with a problem-solving mindset

• Confident communicator, written and verbal

• Able to work independently and as part of a team

• Previous experience in customer service, administration, scheduling or planning

• Comfortable using MS Word, Excel and email (SAP desirable, not essential)

• Lives the Lyreco Values: Agility, Respect, Passion and Excellence

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

​​​​​​​Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

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