Service Support Administrator

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference.

We have a fantastic opportunity for a Service Support Administrator to join our Service & Heat Supply team based in Cambuslang (Glasgow).

Interested? If you are passionate and driven and enjoy making a difference – AMP can offer you the challenge and opportunity you’re looking for.

The role will involve:

As Service Support Administrator you will be the first point of contact for the Service Support Desk calls and emails, parts ordering, assisting with housing jobs coordination, and general administration duties.

Key responsibilities:

Supporting the Service Desk Manager and team to create service tickets and allocate to engineers
Working autonomously from the main Service Support Desk team at Fort William, keeping in contact via Microsoft Teams, phone, and email
Assisting with reviewing incoming service reports and supporting in actioning any follow up works as required
Assisting with planning on site works and coordination of engineers, specifically the housing team jobs
Supporting the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIs
Parts; to assist with coordinating the procurement function of the Service and Heat Supply team, following the parts procurement process
To assist with booking accommodation, ferries, parking, and other travel for the Service & Heat Supply team
Generating purchase orders and goods received notes
Assisting with ordering PPE and uniform, liaising with managers and supervisors
Assisting with calibration records and arranging equipment testing, ensuring equipment testing is monitored, records are updated, and equipment carried out ahead of expiration dates
Liaising with suppliers and generating customer quotations for products and/or services
Liaising with sub-contractors, filing job reports, and ensure works and subcontractor plans are in place
Providing internal and external customers with job reports, photographs and any additional information required
Assisting with stock management at AMP Cambuslang Office to improve efficiency
Receiving deliveries to Cambsulang Energy Centre, and notify the team and engineers
As a key holder for the AMP Cambuslang office allow access to the office for meetings, training, engineers and to be available to allow access for contractors and others to the Energy Centre at Cambuslang

What we are looking for:

Experienced in delivering administration support in a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills, and experience:

Experience within logistics/planning/scheduling
Good geographical knowledge, covering Scotland locations
Customer service experience
Experience with database systems and apps
Strong communicator and commitment to customer service and satisfaction
Excellent organisational and administration skills
Proficient in Microsoft Office
Proactive and solution driven

What will we offer in return?

We’ve built a culture founded on honesty, working hard, and enjoying ourselves. And we have created a workplace where everyone feels more connected, heard, and valued. You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include:

26 days annual leave entitlement plus 8 days for public holidays
Life Insurance
Employer pension contribution
Healthcare Cash Plan
Access to advice, counselling, and support
Access to GP services
Wellbeing tools and resources
Shopping and lifestyle discounts
Discounted gym membership

Additional Information:

Location: AMP Clean Energy, Cambuslang Glasgow Office, G72 8PG
Competitive salary to be discussed at interview
Hours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)
Office based

Safer Recruitment

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

Equal Opportunities

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at [email protected]. We’re here to support your journey.