Service Support Advisor

Our client is looking for a skilled Service Support Advisor to join a fast-paced team, supporting non-account customers via inbound calls and emails. You’ll work closely with Account Coordinators, Service Call Planners, and around 60 field-based Technicians to ensure quick, effective service every time.
Key Responsibilities for a Service Support Advisor:

• Responding to customer calls and emails.
• Logging all calls and updating customers with completion timings and dates.
• Communicate with customers about their repair calls and advising of any delays and the job status.
• Supporting resolution of customer complaints, quickly and patiently to achieve the positive outcome.

Key Skills for a Service Support Advisor:

• Excellent telephone manner, able to remain calm under pressure.
• Confident in using systems for example SAP.
• Previous experience in an inbound customer service role.
• Able to manage time and work under pressure to tight deadlines.

Benefits for a Service Support Advisor:

• Hybrid Working
• Contributory Pension
• Life assurance
• 25 days annual leave plus bank holidays
• Employee Assistance Programme
• Seasonal Flu Voucher
• Staff Perks & Savings Scheme
• Free Parking