Service Support Manager

• Based in Leatherhead (Office-Based)
• Circa £40,000 per annum
• Full-Time, Monday - Friday
• 25 days holiday plus bank holidays

Our client is seeking an experienced Operations Manager to lead their team. Responsible for overseeing the day-to-day running of the department including managing 3 staff, managing a fleet of vehicles, maintaining client relationships and scheduling work.

Key Responsibilities:

• Lead and manage a small team (2-3 office-based staff).
• Oversee and coordinate a fleet of vehicles
• Plan and manage daily jobs / schedules
• Organising vehicle delivery routes, co-ordinating logistics
• Build and maintain strong client relationships
• Manage client accounts including invoicing, payments, and service queries
• Ensure smooth day-to-day operations of the department
• Liaise with other departments to ensure operational efficiency

Requirements:

• Proven experience in operations and logistics
• Strong leadership and people management skills
• Excellent organisational and multitasking abilities
• Competence in account and invoice management
• Effective communication and customer service skills
• Proficient in standard office software (e.g., MS Office, scheduling tools)

What We Offer:

• Competitive salary around £40,000 per year
• Opportunity to lead a dedicated team in a well-established business
• Office-based role in a friendly and professional environment

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.