Service Systems Administator

A new opportunity has arisen for a Sales and Service Systems Administrator/Analyst to play a critical role in managing and optimising data, systems, and reporting functions that support Sales, Service, Product Support, and Business Units. This position offers a varied and impactful workload, combining technical system administration with business insight generation and cross-functional collaboration.

Key Responsibilities:

• Administer and support tools such as Microsoft Dynamics365 (CRM), Power BI, SharePoint, ClickLearn, Crystal Reports, and Excel.

• Design, build, and maintain dashboards and reports to deliver actionable insights.

• Support budget and forecasting processes in liaison with finance and business units.

• Ensure accurate and timely updates of key data and templates including contracts, quotations, and rate information.

• Perform data validation and quality assurance to maintain reliable business data.

• Conduct ad-hoc analysis and support strategic initiatives with meaningful insights.

• Collaborate closely with team members and stakeholders to align on CRM data and reporting requirements.

About You:
You'll be technically confident and highly organised, with a proactive mindset. You enjoy working with data, finding patterns, and helping teams make smarter decisions. Your communication skills help you bridge the gap between technical systems and business needs.

Essential Skills:

• Strong experience with Power BI, Excel, Microsoft Dynamics365, and related tools.

• High attention to detail and a methodical approach to data quality.

• Ability to manage competing priorities and deliver accurate results on time.

Desirable Traits:

• Analytical thinker with a passion for continuous improvement.

• A self-starter who thrives in a dynamic environment.

• Keen to learn and adapt as systems and processes evolve.