Service Team Leader

About the Role

At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.

This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.

This role is 42.5 hours per week and attracts an OTE of £45,000.

Job Opportunity

Key responsibilities:

Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
Seeing customers to support and help the efficiency of the front desk.
Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
Achieve both the business and manufacturer KPIs for performance leading.
Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
Manage the collection and delivery diary including allocating jobs to drivers.
Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
Identify and drive a performance that exceeds market competition and best practice in the industry.

Essential Skills

Essential Skills:

At least 5 years of experience of working as a Service Advisor in a franchised dealership
Experience as a Team Leader or Deputy Service Manager
Experience of and confidence in resolving customer feedback in a timely manner
Knowledge of Microsoft Office, Excel and Kerridge
Familiarity of warranty procedures would be advantageousPlease send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.

Benefits

Bonus scheme
Private Medical Insurance
Health cash plan - Claim back medical costs
Rewards platform - Gym & high street discounts
25 Days Holiday (plus Bank Holidays)
Contributory Pension Scheme
Regular Pay Reviews
Life Assurance
Servicing, Parts and Accessories Discounts
Employee Assistance Programme
Staff Referral Scheme
Learning and Development
Enhanced Family Leave
Volunteering Opportunities
Onsite Parking
Only candidates based in UK and eligible to work in UK are allowed