Service Technician

About Dexory 

Dexory is a rapidly growing company that  is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market.  To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and  teamwork.  We believe that building a diverse and inclusive workforce is key to  our collective growth and innovation.

Your role

The applicant will undergo comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*). 

After satisfactory completion in production the candidate will migrate into the service department who will then learn the fundamentals of troubleshooting, servicing & repairing robots. During the training the candidate must display excellent standards of workmanship and leadership. 

After completion of this, ensuring our fleet of robots stay operational across several continents you will be an integral part of the team. This will involve a heavy amount of travel in the UK and overseas to client sites in order to service, maintain, fault find and repair our robots in the field. 

*Completion of this training will be determined by a committee from the leadership team.

Responsibilities include, but not limited to:

• Perform on-site and off-site service and repairs for Dexory robots and equipment


• Develop, implement and action work instructions for service and repair tasks


• Develop and implement service plans in line with Engineering recommendations


• Maintain product traceability records


• Maintain product currency 


• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives


• Ensure team compliance with health and safety regulations


• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)


• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)


• Strong electrical and mechanical diagnostic skills


• Excellent oral and written communication skills


• Impeccable attention to detail


• Ability to work in a team, and to lead a team through tough challenges


• Driven to succeed in dynamic growing organisation


• Flexible attitude to working hours and location


• Full Clean UK driving license

It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite


• Manufacturing software such as manufacturing execution systems


• Linux operating system experience


• Root cause analysis methodologies 

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,


• Impact: Big challenges, bigger results


• Commitment: All in, every time


• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

You will also receive:

• Share options


• Private healthcare via Bupa with 24/7 medical helpline 


• Life insurance


• Income protection 


• Pension: 4+% employee with option to opt into salary exchange, 5% employer


• Employee Assistance Programme - mental wellbeing, financial and legal advice/support 


• 25 holidays per year 


• Full meals onsite in Wallingford


• Fun team events on and offsite, snacks of all kinds in the office 

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.