Service Technician

M&P Survey is currently looking for a Service Technician to come and join our team based at our main office in Ellesmere Port. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary from £24,500 per annum depending upon experience
About the Company
M&P are a Leica Geosystems main UK dealer and part of the Hexagon group. We are a progressive company supplying survey solutions to civil engineering, construction and land surveying industries.
We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV'S and total station solutions available to geospatial professionals.
About the Service Technician role:
The Service Co-Ordinator is a key role within the Hexagon Geosystems organisation and in this position, you will provide a comprehensive, efficient, and courteous service to our customers as well as providing our external sales teams with administrative support, to improve efficiency that will ultimately drive service revenue growth.
Key responsibilities as our Service Technician will include:
Servicing, repairing and the calibration of a variety of surveying equipment to manufacturers specifications
Carrying out fault diagnosis to module or component level as required
Interaction with logistics and repairs teams to facilitate timely processing of instruments
Ensuring all tooling is within calibration
Ensuring that the average turn-around time is in line with company objectives
Working with other departments to ensure any problems/issues are dealt with quickly and in a professional manner
Ensuring ESD procedures are adhered to
Stock control of spare parts
What we're looking for in our Service Technician:
Ideally, a proven track record of working in a fast-paced service environment
Familiar or experienced in electronic repair, calibration and working with delicate components
Familiar or experienced with computer diagnostics and firmware update processes and procedures
Relevant experience may come from existing role of service and repair of Survey Equipment, however, experience in Mobile phone or Watch repair and / or calibration and repair of electronic items would provide transferable skills sets
Strong communication (verbal and written)
High degree of accuracy and attention to detail
Ability to work effectively and constructively in a team environment or independently
Strong prioritisation skills and ability to manage conflicting demands
Ability to form strong relationships with internal and external stakeholders and represent the company professionally
Knowledge of SAP or Syrinx advantageous
Proficient in MS products, including Word, Excel and PowerPoint
To join us as our Service Technician please click ‘apply' today – we'd love to hear from you!

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