Service/Aftersales Manager

??? Service / Aftersales Manager - Bodyshop | Towcester | £35,000 - £40,000 per annum DOE

Are you an experienced Service or Aftersales Manager with a background in the automotive repair industry? We’re recruiting on behalf of a well-established bodyshop in Towcester that is seeking a proactive, customer-focused manager to lead its front-of-house and aftersales operations.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships while driving team performance.

• Oversee the day-to-day service and aftersales operations of the bodyshop

• Act as the main point of contact for customers, ensuring excellent communication and satisfaction throughout the repair process

• Manage bookings, estimates, progress updates, and final handovers

• Coordinate with workshop staff to ensure efficient workflow and timely job completion

• Handle invoicing, warranty claims, and administration

• Monitor performance targets and identify areas for improvement

• Support and motivate the front-of-house team to maintain high standards

• Proven experience in a Service Manager, Aftersales Manager, or Bodyshop Advisor role

• Strong understanding of bodyshop operations and repair processes

• Excellent customer service and communication skills

• Organised, detail-oriented, and able to manage a varied workload

• Familiarity with estimating software and dealership or bodyshop management systems

• A proactive and approachable leadership style

Salary: £35,000 - £40,000 per annum, depending on experience

?? Apply now to join a respected bodyshop where your leadership and customer service skills will truly make a difference!