ServiceNow Administrator

ServiceNow Administrator

Belcan is seeking a dedicated and proactive ServiceNow Administrator to join our clients' Cambridge Facilities Management team. In this role, you will support our ServiceNow system, ensuring the highest level of customer care and service. You will be responsible for maintaining system continuity, engaging with stakeholders, performing system testing, developing analytics, monitoring SLAs, and responding to queries.

Key Responsibilities:

• System Management: Oversee the day-to-day management of the ServiceNow system.
• Stakeholder Engagement: Chase stakeholders to progress actions and ensure timely resolution.
• Technical Support: Provide technical support and respond to user queries.
• System Testing: Conduct regular testing to ensure system reliability and performance.
• Story Writing: Document and write user stories for system enhancements.
• Action Monitoring: Monitor the resolution of actions, escalating or reassigning tasks as necessary.
• Analytics Development: Develop analytics, monitor SLAs, and perform trend analysis.
• Team Collaboration: Be a flexible team member, providing cover and support for ad-hoc projects.
• Project Management: Manage minor projects as required.
• Business Analysis: Provide analytical support for various business projects.

General Activities:

• Develop strong working relationships with customers, stakeholders, project teams, and service providers.
• Adhere to established procedures, processes, and standards.
• Use initiative to anticipate and resolve issues promptly and effectively.
• Motivate and assist in the development of team members.
• Support site audits by preparing and retrieving necessary information.
• Foster a culture of continuous improvement and best practices.

About You:

• IT Skills: Strong IT skills with excellent knowledge of the Microsoft 365 suite.
• Customer Focus: Polite telephone manner and a positive attitude towards customer service.
• Interpersonal Skills: Ability to interact diplomatically and tactfully with people at all levels.
• Attention to Detail: Structured approach with good attention to detail and the ability to prioritize tasks.
• Communication: Strong written and verbal communication skills, with the ability to collaborate effectively.
• Time Management: Excellent time management skills and the ability to work independently.
• ServiceNow Expertise: Excellent working knowledge of ServiceNow.
• Database Management: Working knowledge of database management.
• Analytical Skills: Strong analytical skills to support business needs.

Why Join Us?

• Enjoy lifestyle-friendly core hours of 8am-4pm, Monday to Friday, with hybrid working options.
• Benefit from ongoing training to enhance your technical abilities.
• Work on a fantastic site with excellent facilities, including a subsidized restaurant, an on-site gym, a five-a-side football pitch, and showers.
• Receive all the perks of working for a great company, including a pension, progression opportunities, and annual salary reviews.

This vacancy is being advertised by Belcan.