ServiceNow Developer

ServiceNow Developer
Location: UK-Based | Hybrid Working
Team: Digital Customer Experience Practice
Type: Full-Time
Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget

We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform.

Platform Development

• Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows

• Build and maintain applications using JavaScript and Angular

• Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions

User-Centric Design

• Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal

• Craft self-service portals and dashboards that enhance usability and engagement

Systems Integration

• Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs

• Ensure seamless data flow and platform consistency

Experience-Driven Outcomes

• Enhance user journeys and productivity through real-time analytics and automation

• Deliver employee-centric onboarding and lifecycle workflows

• Embrace GenAI and automation to drive continuous improvement

Team Collaboration

• Engage in workshops and requirement-gathering sessions

• Participate in code reviews and internal knowledge-sharing

• Work closely with cross-functional teams across IT, HR, and Customer Service

Must-Haves:

• 2+ years of real-world ServiceNow development experience

• Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API

• Experience with core workflows: ITSM, HRSD, CSM, Onboarding

• API integration knowledge (REST/SOAP)

• Strong communication and analytical skills

• Understanding of employee/customer experience design

Desirable Certifications:

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Implementation Specialist - HRSD or CSM