ServiceNow Developer

ServiceNow Developer
Location: UK (Hybrid)
Practice Area: Digital Customer Experience
Job Type: Permanent | Full-Time
Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget

We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact.

You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core.

Build & Innovate

• Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding

• Develop custom applications using JavaScript, Angular, and ServiceNow APIs

• Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life

Design for Experience

• Create modern interfaces using Next Experience UI, UI Builder, and Service Portal

• Build dashboards and portals that are responsive, intuitive, and tailored to user roles

Connect & Integrate

• Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub

• Ensure data is clean, accurate, and accessible across the ecosystem

Deliver Results

• Improve customer and employee journeys with journey mapping and analytics

• Streamline onboarding, lifecycle transitions, and day-to-day workflows

• Embrace AI-driven solutions for continuous experience improvement

Collaborate & Grow

• Contribute to discovery sessions, documentation, and client workshops

• Participate in peer code reviews and team learning

• Partner with cross-functional teams spanning HR, IT, and Customer Experience

Essential Experience:

• Minimum 2 years of hands-on ServiceNow development

• Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer

• Experience working with ITSM, HRSD, CSM, and onboarding modules

• Proven experience integrating with external systems using REST and SOAP APIs

• Strong communication skills and a passion for solving real-world problems

• A user-first mindset and awareness of employee/customer experience journeys

Nice to Have:

• ServiceNow Certified Application Developer (CAD)

• Implementation Specialist certifications in HRSD or CSM