ServiceNow Platform Architect

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  Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions 

  
  

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  Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members 

  
  

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  Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB) 

  
  

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  Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation 

  
  

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  Translate business goals and outcomes into a customer roadmap 

  
  

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  Translate business information and technical requirements into an architectural blueprint to achieve complex goals 

  
  

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  Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard 

  
  

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  Manage technical governance and delivery operating model 

  
  

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  Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices 

  
  

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  Support the sales effort by scoping and estimating the engagement and change orders 

  
  

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  Be an active contributor of leading practices and expertise related to the ServiceNow platform 

  
  

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  8+ years of progressive experience in professional services or equivalent 

  
  

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  Demonstrated management consulting experience 

  
  

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  Creativity with comfort running programs independently within a startup-paced environment 

  
  

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  Success driving complex issues through analysis and resolution 

  
  

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  Industry domain expertise, enterprise architecture experience 

  
  

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  Large program experience leading architecture and design, cloud application technology experience 

  
  

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  Experience leveraging or integrating AI into work processes, decision-making, or problem-solving 

  
  

ADDITIONAL INFORMATION 

Additional Details 

EMEA-based resource for EMEA Impact accounts. EU language capability (German, French, Italian, Spanish, etc.) is a valued bonus. 6-month contract engagement.