ServiceNow Presales Architect

Job Summary:

As part of our growth strategy, we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations.

This key role will be responsible for leading and coordinating critical business development functions:

This key appointment will be responsible for leading three strategic business development functions:

Go-to-Market (GTM) Strategy and Approach:

• Collaborate with key stakeholders, sales teams, and ServiceNow specialists to define and lead the GTM strategy targeting the ITOM, ITSM, and Service Operations market segments.

• Develop and articulate service portfolios, including advisory services, service packages, innovations, and value propositions aligned with customer needs.

Pre-Sales Support and Service Design:

• Partner closely with sales functions and ServiceNow experts to manage and coordinate all presales activities.

• Oversee the preparation and delivery of presales support, including RFP responses, proposal creation, service design, estimates, client engagement, and presentations.

Advisory Services Development:

• Design and deliver a portfolio of advisory services aimed at optimizing IT operations, validating roadmaps, and supporting implementation strategies.

• Drive new revenue streams through advisory services offerings in alignment with customer success frameworks.

Required Skills/Abilities:

• Lead and define the ServiceNow GTM strategy, service portfolio, and advisory offerings in collaboration with key stakeholders.

• Support marketing and sales teams by providing digital content, thought leadership, campaign support, and customer advocacy development.

• Contribute to competitor analysis and develop winning strategies for sales engagements.

• Prepare high-quality RFP responses, compelling proposals, and innovative service designs.

• Engage with clients to understand requirements, present solution approaches, and deliver client presentations throughout the sales lifecycle.

• Collaborate with delivery teams to ensure smooth service implementation and transition.

• Build and maintain strong relationships with colleagues, delivery centers, and the broader ServiceNow community.

Skills & Competencies –

Core Skills & Competencies:

• Strong knowledge of ServiceNow architecture, IT Operations Management (ITOM), and IT Service Management (ITSM).

• Experience in Service Introduction, Delivery Management, and Service Management.

• Proficiency in service design approaches, infrastructure, and delivery models.

• Familiarity with global delivery models (onshore, near-shore, offshore) and managing service quality, risks, and knowledge.

Soft Skills:

• Excellent presales skills with the ability to facilitate workshops, presentations, and design thinking sessions.

• Proven ability to build strong relationships and effectively communicate at all levels within customer organizations.

• Strong commercial acumen and value-based selling approach leveraging NTT DATA assets and solutions.

• Highly motivated with the ability to work independently in a dynamic and challenging environment.