ServiceNow Solution Architect To £110k Remote

ServiceNow Solution Architect

Remote UK | £110,000 | Permanent

This is a brilliant opportunity for a senior ServiceNow Architect who wants to take real ownership of a major ServiceNow environment, lead a sizeable technical team, and play a key role in shaping how the platform is used across both internal services and external customer delivery.

You'll be joining a large, complex organisation with a mature ServiceNow estate, supporting a mix of locally hosted and cloud-based ServiceNow environments. The role sits at a genuinely senior level, leading a team of around 10 to 12 ServiceNow admins and developers within a wider platform function of around 20 people.

This is not a pure development role, but it is still technically hands-on. You'll need to be close enough to the platform to lead design, challenge technical decisions, support complex implementations, and guide the team properly. The focus is on architecture, leadership, stakeholder engagement, platform strategy, and making sure ServiceNow is delivering properly for the business and its customers.

You'll be working across areas such as ITSM, ITOM, CSDM, domain separation, integrations, platform design, implementation activity, and ongoing improvement of the ServiceNow Service Management platform. There is also a strong stakeholder element to the role, including regular engagement with senior internal stakeholders and ServiceNow directly, as the business continues to raise its profile and strengthen its relationship with the vendor.

Day to day, you'll be leading the design of new ServiceNow solutions, reviewing requirements, assessing the impact of change, supporting process workshops, and making sure the platform remains aligned to the wider business strategy. You'll also be mentoring and developing the team, helping to create a high-performing ServiceNow function that can deliver at pace without compromising on quality.

The role would suit someone who enjoys being the technical authority in the room, but who can also bring people with them. You'll need to be comfortable working with architects, developers, BAs, senior stakeholders, project teams and external customers, translating complex requirements into practical ServiceNow solutions.

You'll need experience with:

Strong ServiceNow architecture experience in a large enterprise environment
Good knowledge of ITSM, ITOM and CSDM
Domain separation experience
ServiceNow implementation and solution design experience
Working with complex integrations and multi-instance environments
Leading or mentoring ServiceNow admins, developers, BAs or architects
Strong stakeholder engagement and communication skills
A good understanding of ITIL processes and service management
The ability to gain SC clearanceIt would also be useful if you have:

ServiceNow CTA or CMA, or a clear ambition to work towards this
ITIL certification
Project delivery experience across Agile, Scrum, Prince2 or similar
Experience working across both internal platforms and external customer-facing servicesThe business is also willing to support further ServiceNow development, including the opportunity to work towards Certified Master Architect or Certified Technical Architect training, which makes this a strong move for someone who is already operating at a senior level but still wants to keep progressing.

The package includes a £110,000 basic salary, remote working, and a strong benefits package.

The interview process is two stages over Teams.

This is a strong opportunity for a ServiceNow Lead Architect who wants a visible, influential role with team leadership, technical ownership, and the chance to shape a platform that supports a large and varied user base.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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Only candidates based in UK and eligible to work in UK are allowed