ServiceNow Technical Delivery Consultant Support

ServiceNow Technical Delivery Consultant

Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems.

Please note this is a hybrid role with 2 days a week onsite.

The Responsibilities

• Perform a complex range of incident/problem management activities to meet business requirements.
• Deliver fixes for incident-related issues through either configuration or development (codefix).
• Escalate incidents in line with company processes to ensure demands are met.
• Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
• Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
• Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
• Act as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Information Security Policies and report any potential or actual security events or other security risks to the organisation.

The Requirements

• Strong understanding of ServiceNow best practices.
• Experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
• Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
• Extensive experience in IT Service Management, with a focus on incident management.
• Experience of working in a SaaS environment.
• Ability to effectively communicate with all levels of the organisation.
• Be highly organised, meticulous, structured, and methodical in delivery.

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.