Shift Leader Service Desk Support Engineer

Shift Leader – Service Desk Support Engineer
Salary: £35,000–£37,000
Location: Shrivenham
 
Take the next step in your IT support career with a role that combines hands-on technical work with team leadership.
 
You will join an established Service Desk operation supporting users around the clock, taking ownership of the shift and helping a team of engineers deliver a reliable, responsive support service.
 
This role operates on a 24/7/365 rotational shift pattern, including nights, weekends and public holidays. Flexibility is therefore essential.
 
Key Responsibilities:

Lead the Service Desk team during your assigned shift, providing guidance and technical support
Take ownership of complex or high-priority incidents and make sure they are progressed effectively
Help the team manage workloads, priorities and service levels
Work with other IT teams to resolve issues that require specialist input
Review service desk activity and identify recurring problems or opportunities to improve the service 
Requirements:

2+ years’ experience in IT support with experience leading or supervising others
Strong background in service desk, helpdesk or technical support
Experience using ticketing or IT service management systems and IT incident management
Strong troubleshooting skills across hardware, software and common IT services
Confident communicator who can work effectively with both technical and non-technical people
Eligibility: British Nationals only due to security clearance requirements
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to British Nationals. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
 
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.
 
This is a permanent role
Only candidates based in UK and eligible to work in UK are allowed