Shift Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The role

You will be responsible for leading and managing all aspects of the daily shift operation in a cost-effective and productive manner. You will ensure the efficient and safe operation of the warehouse during your designated shift, meeting agreed budgetary and service levels. This key leadership role will also effectively manage all colleagues on the shift to ensure all customer expectations are achieved.

Key Responsibilities

• Lead, mentor, and manage a team of warehouse employees to achieve daily shift goals.

• Oversee the efficient receipt, storage, and dispatch of goods, ensuring orders are processed efficiently and materials are delivered in accordance with production schedules and quality standards.

• Ensure compliance with all health and safety standards and best practices, conducting regular inspections to maintain a clean and organised workspace.

• Monitor and control inventory levels, addressing any discrepancies and ensuring inventories are accurate through physical counts and reconciliation with automated systems.

• Manage manpower resources effectively to support customer delivery and optimize operational efficiency.

• Identify areas for improvement and lead continuous improvement projects to reduce waste and enhance warehouse processes.

• Manage costs and performance of the shift, monitoring KPIs, identifying associated actions, and highlighting areas for improvement.

• Provide a shift summary and handover record with any exceptions detailed and actioned.

• Effectively manage performance, conduct, absence, engagement and training and development of team members, holding people accountable and agreed departmental and company standards

• Ensure high standards of security in the warehouse by setting security procedures.

• Ensure vehicles, machinery, and equipment are well maintained and fit for purpose.

Qualifications:

• Proven experience managing a team in a fast-paced warehouse or distribution environment at a similar level.

• A full understanding of the requirements of running a warehouse, including health and safety and security.

• Proficiency in Microsoft Office and warehouse management systems.

Skills and Attributes:

• Strong leadership and management skills with the ability to motivate and coach a team to operational success.

• Excellent communication and conflict resolution skills, with a focus on maintaining on-site engagement.

• Strong analytical and problem-solving skills, able to establish logical, practical solutions.

• Ability to adapt to changing priorities and manage time effectively.

• Results-oriented with a commitment to maintaining high standards of safety and quality.

• Positive, people-oriented approach and readiness to tackle daily challenges.

• Commitment to continuous improvement initiatives.

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