Showroom & Soft Services Manager

Job Overview

This is a key role in delivering an exceptional experience to all visitors and internal stakeholders to the Home of Hotpoint and Peterborough site. This roles primary responsibility is managing the front desk, maintaining showroom presentation standards, supporting events and meetings, and acting as the central point of contact in showcasing our products, campaigns and initiatives to the business and our clients.. The secondary role of Soft Services Manager responsib is to act as the senior line manager for the soft services provision, this being Cleaning, Front of House and Security and acting as the Samsic point of contact for the Hotpoint Health & Safety and Facilities Manager.

Primary Duties and Responsibilities

• Front Desk Management
• Welcome all visitors professionally and ensure proper sign-in procedures are followed.
• Serve as the welcoming first point of contact for colleagues, clients and trade partners.
• Arrive before any guests to open & then close the showroom.
• Liaise with cleaning contractors to manage scheduled and ad-hoc cleaning requirements within the showroom.
• Prepare showroom spaces for meetings, demonstrations, and events.
• Support with key internal events and meetings to ensure smooth running or presentations & all key associated activities.
• Arrange and manage refreshments, including ordering or collecting food and beverages.
• Moving products to and from sites (both internal (show room) and external (trade events), across the UK and you will have the use of a company vehicle.
• Ensure product displays are fully stocked, tidy, and up to date.
• Maintain accurate inventory records and coordinate updates with relevant teams.
• Coordinate showroom booking schedules in collaboration with the PA based in Watford.
• Communicate booking details and usage protocols to all relevant parties.
• Conduct routine checks of appliances and showroom infrastructure.
• Report faults and follow up to ensure timely maintenance or repair work.
• Ensure brochures, product sheets, and digital displays are current and well-presented.
• Work closely with the marketing team to keep all materials refreshed and adequately stocked.
• Monitor and maintain AV and technical equipment used for meetings and presentations.
• Troubleshoot minor technical issues and escalate when necessary.
• Assist in the execution of showroom-hosted marketing and sales events.
• Provide logistical and hospitality support as required.

This list is not exhaustive and will be added to or amended as business needs require.

Secondary duties and responsibilities

• Daily management of all Samsic service provision across the whole site.
• Ensuring Samsic service partners are delivering services in line with the Statement of Works.
• Carry out weekly cleaning reviews of the HQ building.
• Carry out monthly cleaning audits with the Hotpoint H&S and Faciities Manager (whole site).
• Carry out weekly cleaning reviews of the HQ building.
• Carry out monthly cleaning audits with the Hotpoint H&S and Faciities Manager (whole site).
• Reporting any maintenance issues to the helpdesk and liaising with the on site team to resolve.
• Ensuring any technical security system faults are reported and actioned as required.
• Ensuring compliance with the Health & Safety policy.

Company Values

• Responsibility: Being responsible in business means conducting our activities sustainably, with respect and consideration for the environment and the world around us. We are committed to reducing our carbon footprint and promoting carbon footprint and promoting wellbeing by providing clean, safe, happy and healthy workspaces whilst contributing to regional economic and cultural development.
• Integrity:  Integrity is an adherence to strong moral principles. Samsic UK is uncompromising in its commitment to honesty, transparency, and acting in a fair and ethical way at all levels. We treat our colleagues and clients with dignity and respect, and always stay true to our word.
• Creative: Samsic UK is driven to find new and imaginative ways of working and turn them in to reality. The creative spirit that inspires our search for innovative solutions is what enables us to facilitate growth, improve productivity, and expand the capacity and imagination of our employees, customers, and stakeholders.

Key Experience / skills and abilities

• Full clean UK driving licence.
• Previous experience in a customer service (Facilities), or showroom role preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Security SIA licence (preferable) Front or Non-Front Line.
• Outstanding communication and interpersonal skills.
• Diligent and firm with high ethical standards.
• Highly organised with excellent attention to detail.Ability to multi-task.
• Proactive, with the ability to work independently and within a team.
• Excellent attention to detail, flexible, adaptable and prepared to be ‘hands-on’.
• An innovative approach and always striving for Continuous Improvement.
• Relationship management skills that enable you to work with people at all levels.