SIPP Communications Consultant

We are seeking a SIPP Communications Consultant to join our SIPP team. The SIPP Practice Area provides administration and trusteeship services to over 70,000 self-invested personal pension arrangements for members, both advised and non-advised and have ambitious plan to grow our customer base.

This role can be based in our Cheltenham or Glasgow offices working on a hybrid basis.

A snapshot of your day:

• Supporting the SIPP Communications Manager in their delivery of Consumer Duty accountabilities, and the Head of SIPP Proposition as owner of the Customer Understanding Outcome
• Work with the business to produce and maintain a framework to continually review and update all customer communications throughout the whole product lifecycle and ensure they are in line with the Consumer Duty Regulations.
• Ensure all communications comply with our Communications Testing Policy to ensure they are appropriate and support customer understanding.
• Monitor events which may mean there are changes required to communications or changes highlighted by MI during customer journeys, audits, testing etc so there is a process for continual improvement.
• Share knowledge among colleagues to best support the Company’s communication goals of ensuring the customer is central to everything we do.
• Build and manage relationships with key stakeholders across the SIPP business to ensure efficient implementation and delivery of all communications.

We would love to hear from if you have:

• Experience in a communication role in financial services is essential.
• Excellent written communications and interpersonal skills including pensions technical writing.
• A good knowledge of Microsoft Office and Windows-based computer applications.
• Excellent organisational skills with the ability to proactively prioritise, delegate, manage multiple tasks and maintain effectiveness within a rapidly changing environment.

What’s in it for you:

• Competitive discretionary annual bonus and salary review
• Generous pension scheme (we contribute 8%)
• Funded training and professional development
• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working.

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

• Job Identification 694
• Job Category All Jobs
• Posting Date 05/07/2025, 08:42 AM
• Locations Cheltenham