Wroxham Site Administrator vacancy in Wroxham, Norfolk

About Us

Oyster has a worldwide reputation as a leading builder of luxury bluewater cruising yachts. Since 1973, we’ve been designing, building and supporting some of the world’s finest sailing yachts, offering exceptional quality and experiences for our owners.

Our business brings together a wide range of specialist teams, from Design and Production through to Project Management, Commissioning and aftersales support. Our people are at the heart of our success, guided by our core values of Excellence, Passion, Integrity and Family.

The Role

We are looking for a highly organised, proactive and professional Wroxham Site Administrator to provide accurate and timely administrative support to our Wroxham site and the wider business.

Working closely with Project Management, Design, Production, Commissioning, Quality, Warranty, HR and Sales, you will play an important role in keeping information organised, coordinating activities and ensuring teams have the administrative support they need to work effectively.

This is a varied role with responsibility for project documentation and reporting, owner’s manuals, client visits, travel arrangements, purchasing administration and general site support. Acting as a central point of contact, you will help maintain accurate records, keep processes moving and provide a welcoming and professional experience for clients, visitors and colleagues.

Key Responsibilities

• Provide administrative support to Project Managers, including maintaining Master Work Lists (MWLs), checking information and updating project records.
  

• Prepare and distribute reports, including weekly options reports and production decision updates.
  

• Coordinate client documentation for signature through DocuSign, monitor approvals and maintain accurate records.
  

• Maintain the Design Change Request (DCR) tracker and support document control for the Design team.
  

• Support HR administration and compliance activities, including coordinating annual driving licence checks.
  

• Compile information and produce a monthly company newsletter covering business updates, yacht handovers, events and other company news.
  

• Coordinate the preparation of owner’s manuals, gathering information from relevant departments and ensuring documentation is complete and ready for handover.
  

• Arrange client visits, including meeting rooms, lunches and refreshments, and notify the site of planned visits.
  

• Answer telephone calls for Wroxham and Southampton, handle enquiries professionally and direct messages to the appropriate colleagues.
  

• Support the day-to-day running of the site by ordering office supplies and refreshments and arranging courier collections and deliveries.
  

• Coordinate business travel, including flights, hotels, car hire and transfers, ensuring itineraries and practical arrangements are in place.
  

• Raise and receipt purchase orders, monitor outstanding orders and assist with invoice queries in line with company procedures.
  

• Maintain organised and accessible records, handling client, supplier, colleague and financial information confidentially.
  

• Provide other reasonable administrative support to the site and wider business as required.
  

What You’ll Bring

• Previous experience in an administrative, business support or project support role.
  

• Good working knowledge of Microsoft Office, particularly Excel, Word, Outlook and Teams.
  

• Strong organisational skills, with the ability to prioritise competing requests and meet deadlines.
  

• Excellent written and verbal communication skills, with a professional telephone manner.
  

• High attention to detail when preparing documents, entering data and checking information.
  

• Confidence working with spreadsheets, electronic filing systems and maintaining accurate records.
  

• The ability to coordinate information and follow up actions across different teams.
  

• An understanding of office administration, document control and confidentiality.
  

• Good written English and numeracy skills, demonstrated through qualifications or practical experience.
  

• Experience with travel bookings, purchasing administration, expenses or client hospitality would be advantageous.
  

• Familiarity with systems such as HubSpot, DocuSign and Power BI would be beneficial, although training can be provided.
  

• A business administration or relevant IT qualification would be advantageous but is not essential where suitable experience can be demonstrated.
  

Personal Characteristics

• Organised, reliable and thorough, with the ability to take ownership of tasks and see them through to completion.
  

• Approachable and collaborative, with a helpful, service-focused attitude.
  

• Discreet and trustworthy when handling confidential information.
  

• Proactive in identifying missing information, resolving routine issues and following up outstanding actions.
  

• Flexible and adaptable when priorities change.
  

• Calm and professional under pressure, with the ability to manage competing demands.
  

• A positive team player who enjoys supporting colleagues and contributing to the smooth running of the business.
  

What We Offer

• Competitive salary.
  

• Opportunity to work with one of the world’s leading luxury yacht brands.
  

• Ongoing training and development opportunities.
  

• Supportive team culture built around Oyster’s core values.
  

• 25 Days Holiday + Bank Holiday and close down at Christmas.
  

• Pension scheme.
  

• Flexible working opportunities.
  

• Salary sacrifice scheme.
  

• Cycle to work scheme.
  

• TELUS Employee Assistance Programme – confidential advice and support 24/7.
  

• Discounted shopping on multiple outlets including travel.
  

• We continuously review our benefits to maximise opportunities for our employees.
  

Please note:

We recommend that you apply as soon as possible, even if the closing date is in the future. Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

All vacancies are open only to candidates who already have the legal right to live and work in the territory and country advertised.