Our heart beats for talents - be one of them!

To strengthen our motivated IT Team we are looking for a passionate Site IT Manager (m/f/d), to join the UK & Ireland IT Cluster. Based at our Bradford manufacturing site, the role leads day-to-day local IT and Operational Technology (OT) support while contributing to the delivery of IT services across MM sites in the UK & Ireland.

The successful candidate will be accountable for delivering reliable, secure and effective IT services that support users, production operations, infrastructure and business applications. Working closely with Group IT, external partners and the Bradford Senior Leadership Team, the Site IT Manager will translate business needs into practical technology solutions, lead the local IT team and deputise for the Regional IT Manager, UK & Ireland, when required.

Your Role

• You will lead the delivery of responsive first- and second-line support for users, resolving incidents promptly and escalating to Group IT or third-party partners where appropriate.
• You will monitor and prioritise the IT support queue, manage incidents through to resolution and keep users informed of progress.
• You will support company-owned technology, including desktops, laptops, mobile devices, printers, local servers, network components, software and peripherals.
• You will provide clear, practical guidance and training, translating technical information into language that users can readily understand.
• You will manage the site IT inventory, maintaining accurate stock and allocation records and ensuring that suitable hardware, software and peripherals are available to meet operational requirements.
• You will support internal and external events by preparing, testing and operating required technology.
• You will measure user satisfaction and identify opportunities to improve service quality.
• You will Install, test, configure hardware, software & system functions in line with Group IT standards and specifications.
• You will monitor alerts, investigate incidents, identify root causes and implement corrective actions, engaging specialist support where required.
• You will maintain accurate infrastructure, application and asset records; coordinate equipment returns and compliant asset disposal.
• You will oversee the server room, communications cabinets and other IT work areas, ensuring they are secure, stable, appropriately resourced, tidy and accessible.
• You will lead local rollout and retirement activities for servers, endpoints, network infrastructure and peripherals.
• You will support, maintaining and improving the site’s OT environment, working with production, engineering, Group IT and specialist partners to ensure that manufacturing systems, connected equipment and supporting infrastructure remain reliable, secure and available.
• You will supervise, mentor the site’s Associate IT Administrator.

Your Profile

Essential Experience and Skills

• Proven experience in IT support, systems administration or a site-based IT role, ideally within manufacturing or a similarly operational environment.
• Strong knowledge and hands-on experience supporting endpoints, servers, network infrastructure, peripherals and Microsoft workplace technologies.
• Sound understanding of cyber security, access management, data protection and disciplined change practices.
• Excellent diagnostic, analytical and problem-solving skills, with the ability to manage incidents from initial assessment through to resolution.
• Strong communication and customer service skills, including the ability to explain technical matters clearly to non-technical audiences.
• Effective organisation, prioritisation and time management skills in a busy production environment.
• Experience maintaining technical documentation, asset records and operational procedures.
• Ability to lead, coach and support a junior colleague.
• A full driving licence and access to transport, with the ability to travel to other MM sites when required.

Desirable Experience and Qualifications

• Experience supporting IT in printing, packaging, manufacturing or another production-critical environment.
• Experience supporting OT environments, including industrial networks, manufacturing systems and connected production equipment.
• Familiarity with database concepts, backup monitoring and locally hosted business applications.
• Experience with VMware, Aruba Networking and ServiceNow, ideally supported by relevant vendor certifications.
• Relevant professional, technical or service-management certifications.
• Experience contributing to infrastructure rollouts, site migrations or Group-wide IT projects.
• A degree in Information Technology, Computer Science or a related discipline, or equivalent practical experience.

Our Offer

This is a site-based role at MM Packaging Bradford, requiring attendance from Monday to Friday during normal office hours. Occasional travel to other MM sites across the UK & Ireland, including overnight stays, will be required. The role also includes occasional remote or on-site support outside normal working hours for planned changes, critical incidents and business events.

MM Offer:

• Competitive salary.
• Company pension scheme.
• Life assurance.
• Employee Assistance Programme.
• Cycle to Work scheme.
• Employee discount platform.
• Ongoing learning and development opportunities.
• Career progression within a global organisation.
• Free on-site parking.
• Annual leave entitlement plus bank holidays.
• A supportive and collaborative working environment
• For a full job description please email MM.

Why MM?

This is an opportunity to join a global organisation where quality is central to our success. You will play a critical leadership role within a highly regulated manufacturing environment, helping to ensure compliance, support our customers and develop a culture of continuous improvement.

If you are looking for a role where you can make a real impact while working with talented colleagues across the business, we would love to hear from you.