SRE will play a pivotal role in driving the modernization of IT operations by implementing observability practices and automating toil. This position requires a deep understanding of Site Reliability Engineering (SRE) principles, modern observability tools, and automation techniques to ensure scalability, reliability, and efficiency in IT systems. This role requires a strategic thinker with hands-on expertise who can lead modernization efforts while fostering a culture of reliability and innovation.
Primary Responsibilities:
* Work closely with Product Engineering team and implement strategies for modernizing IT operations enhancing observability and toil reduction.
* Architect and deploy observability platforms to monitor system health, performance, and reliability effectively.
* Propose & drive strategies for AI-driven alerting and proactive anomaly detection to reduce MTTD & MTTR.
* Develop and enforce SRE best practices, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.
* Establish & create AIOPS roadmap for improving operational efficiency.
* Lead efforts to automate repetitive tasks (toil) using scripting, orchestration tools, and AI/ML-based solutions.
* Drive toil automation initiatives for automated incident responses & self-healing automation for achieving autonomous operations.
* Collaborate with cross-functional teams to ensure systems are scalable, resilient, and maintainable.
* Drive incident management and root cause analysis processes through automation, ensuring continuous improvement to enable autonomous operations.
* Partner with engineering, architecture, and product teams to enable shift-left engineering practices ensuring reliability.
* Mentor and guide teams on adopting SRE principles and tools.
* Advocate for a culture of reliability, automation, and continuous improvement across the organization.
Key Skills:
* Strong expertise in implementing Site Reliability Engineering (SRE) principles.
* Advanced knowledge of establishing observability using tools – Dynatrace & Datadog (primary skills).
* Proficiency in automation & scripting using Python & Ansible (primary skills).
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