Site Reliability Engineer - Linux/Windows

Job DescriptionThe key aim of this role is to support PoS (Point of sale) devices (Windows and Linux based) that are used by our customers across multiple locations and regions. This extends to building Operating System images for PoS hardware using the SLEPOS toolset from SUSE and Ivanti for windowsThis also includes the collation, installation and testing of device drivers to multiple PoS peripheral devices and ensuring these peripherals function correctly. Several of our largest customers rely on Flooid to manage their PoS estates and PoS management is a critical part of our Managed Service offering.Responsibilities:· Building operating system images for PoS hardware using the SLEPOS toolset from SUSE and Ivanti EPM for Windows· Managing PoS till systems & installing client bespoke POS software · Configure PoS software on new hardware and generating images to allow customers to repeat such builds · Diagnosing problems, including troubleshooting, defect fixing and change implementation as required· Program in JYTHON and python, Unix & Windows Batch and Powershell scripts and SQL for maintenance and installation functions· Generate professional technical and non-technical documentation· Convey technical information at an appropriate level dependant on the target audience· Participate in technical workshops to scope IT and business / operational projects· Help to support the execution of System User & Integration Testing in all system enhancements and changes· Help to support the full end to end change management process for all IT changes· Support and manage GCP build (active MQ / Tomcat) using bitbucket / Jenkins repositoriesWe want our people to embrace opportunities and to grow with our business. Although this is a general summary of the main responsibilities of the role, you may get involved in other activities and so should not consider this to be an exhaustive list.RequirementsYou will need to bring:· Excellent knowledge of administering Linux & Windows operating systems· A strong understanding of network architecture/ server / storage configuration· The ability to learn quickly and assimilate complex information· Excellent knowledge of collating, installing and testing device drivers relating to multiple PoS peripheral devices· The ability to work under your own initiative as well as part of a larger team & to be able to prioritise own workloads· Be willing to participate in 24x7 support for production environments on an on-call rota basis · Excellent knowledge of the SUSE 11, 12 and 15 and Windows 10 and 11 operating systems· Knowledge of LDAP and DNS· Experience of SLA environments· Excellent customer facing & communication skillsWe’d like it if you could bring:· Experience within the Retail sector/Retail PoS/Software · Windows CertificationKnowledge of the SLEPOS, Ivanti EPM and SCCM tool setBenefitsFlexible working – To help you manage your personal responsibilities and interests, we offer a range of flexi-working options, including hybrid workingHolidays – In addition to the public holidays, we provide 25 days paid holiday per annum. We also offer the option to purchase up to five days of annual leave.A flexible pension – We help you prepare for the future with a salary sacrifice pension and annual personal pension reviews with our external partnerCompany sick pay – We offer piece of mind when you are ill with an enhanced Company Sick Pay policyFamily benefits – We offer a range of support and benefits including enhanced maternity, adoption and paternity pay, enhanced paternity leave and shared parental leaveFinancial, physical and wellbeing support – To help keep you at your best we provide our team with a health cash plan and if the worst should happen, we have a life assurance schemeAccess to a discount platform – Treat yourself with discounts and rewards from hundreds of leading retailers, restaurants, and destinationsProfessional subscriptions – We offer reimbursement for professional subscriptions to a relevant institution if it’s required to perform your job roleCharity giving – support a charity of your choice by gifting money directly from your payroll, saving the national insurance contributions you need to payElectric Dreams salary sacrifice scheme in partnership with Octopus EV – An easy to manage and affordable way of leasing a zero-emission electric vehicleCycle to work scheme – Make the most of this tax efficient scheme to improve your commute to workRewarding long service – We provide gifts to our employees who achieve milestone years of service working as part of our team