Smarter Home Visits Advisor

Smarter Home Visit Advisor (SHVA)

Location: Pan Greater London and South

Salary: Competitive

The organisation employs teams of SHVAs to deliver water-efficiency visits across Greater London and South for a range of Water providers to reduce water usage and prevent water scarcity for customers.

The Role

• Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks. Specific targets for the post-holder will be agreed for this project.
• Liaise with residents on a day-to-day basis and build good working relationships with them.
• Undertake monitoring information and reporting requirements.
• Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money.
• Provide advice to residents and encourage them to further reduce their water consumption and make cost savings by making changes to their behaviour.

Key Tasks & Responsibilities:

• Liaise with and develop good working relationships with project partners and colleagues.
• Liaise with other staff delivering similar or complementary services for residents.
• Work with the marketing and development teams to publicise the programme.
• Generate and respond to referrals and to carry out home visits.
• Carry out a water efficiency survey in each home visited using I-Pad and bespoke software to collect data about the property and household.
• Install a range of basic water saving measures during home visits.
• Provide effective support, both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings.
• Assist residents to access other relevant services and agencies.
• Attend relevant team meetings / Training surgeries to raise awareness of the programme.
• Report to the Area Manager as required and provide appropriate monitoring and evaluation data.
• Update the organisations timesheets and other key documents at agreed intervals.
• Utilise the programme’s vehicle in accordance with the organisations Trust Vehicles Usage Policy and Booking Procedures.
• Undertake administrative duties commensurate with the role.
• Work flexibly within 37½ hours per week to accommodate customer visits between 8.00am to 7.00pm, Mon to Fri.

Skills and Qualifications

• Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience
• Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance
• Knowledge of water efficiency and home energy products and giving advice in relation to them
• Experience of project management and managing own workload
• Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad
• Full driving licence with suitable status to be insured by the organisation
• Willingness to undertake weekend work as required

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.