SMB Inbound Account Manager

SMB Inbound Account Manager

Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!

What is the role?

As an internal account manager, you will be working on our warm accounts; vital in ensuring the smooth day to day function of the sales team and maximising the profitability of the account portfolio, your role will be a mix of handling inbound calls and emails and pro-actively supporting your clients with queries, orders and billing. You will apply your tenacity and drive to ensure that all individual KPI’s are met along with hitting team targets.

You will also support the continuous growth of the account base, using your excellent product and client understanding to identify customer needs and upsell against current orders, you will build strong relationships across the accounts base and pro-actively keep account contacts updated with any relevant information about stock or services. Developing relationships with key vendor contacts is also an important part of continually improving operational function and optimising opportunities.

If you join us, this is what your day to day will look like:

• Processing client orders and taking opportunity to upsell where possible


• Handling inbound calls and emails to provide product knowledge, consultative sales and support.


• Mapping the teams warm accounts

Is this the role for you?

To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:

• Previous experience sales or account management roles (experience of working within an FMCG or IT/electronics industry is desirable but not essential)


• Excellent communication skills at all levels


• Clear and personable phone & email communication


• Target driven


• Analytical and organised


• Motivation to continuously develop your product knowledge


• Team player but also able to self-motivate and work unsupervised


• Good knowledge of Microsoft office including excel and outlook

What will we do for you? 
This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.

• We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.

• We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts.
  
  


• You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.

• Our teams enjoy many social and charitable events throughout the year.

What’s next?

If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins).

Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.