SME Care Agent

Working Hours: Full time 37.5 per week, This is a shift-based role and will require you to be flexible and available to work Monday to Friday, between 8 am - 6 pm At our core, we believe there's a big difference between just doing your job and truly making a difference. A natural communicator who listens just as well as you speak Someone who builds rapport quickly and genuinely cares about helping others Positive, resilient, and ready to take on any challenge with a smile Passionate about delivering brilliant customer service every single time Confident using computer systems and picking up new tools quickly Calm under pressure and skilled at handling objections with ease Flexible and adaptable--you thrive in a fast-paced, ever-changing environment Always on the lookout for ways to go the extra mile and boost customer loyalty