SME Consultant

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Learning - we will pay for and support you in gaining the following accreditations GR1 (Group Risk), IF7 (Group Health), FA2 and RO4 (Pensions) 📚


• Variety - work across a broad range of products and service ranging across: Group Risk, Group Healthcare and Pensions


• Ownership - you'll have a dedicated portfolio of SME customers to work closely with to ensure they are getting the most out of our products and services


• Impact - externally being a trusted advisor to customers, internally playing a key role in helping us achieve our growth targets


• Top 10 Employer, Sunday Times Best Places to Work Awards


• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require people to be based in the UK or Ireland for this position**

Great benefits:

💰 £40,000-55,000

💻 Tech set-up of your choice (MacBook Pro or equivalent, monitors, etc.)

🤸 Flexible work – choose a working setup that works for you; our only ask is to see you once a month in the office and you must be based in the UK or Ireland

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and Life Assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy: your very own Benifex card will be topped up at the start of each month!

Role Overview 🚀

We have an exciting opportunity to join our SME Benefits Consultancy team. You will own a portfolio of SME customers, helping those customers to get the most out of our wide range of products and services which includes Group Risk, Group Healthcare, and Pension. This role is central to the continued growth and success of the department.

You will be responsible for working with SME customers post-sales to advise on the best solution for them, oversee implementation, look for opportunities to add value through our other products and services (upsell), and proactively manage renewal processes.

Responsibilities🤘

• Provide Group Risk, Healthcare and Pension consultancy services to small to medium sized portfolios where you will build detailed relationships with each of customer. 


• Managing, retaining, and growing customers across Group Risk, Group Healthcare and Pensions schemes. 


• Contributing to profitable revenue growth.


• Efficiently securing pre renewal calls, completing renewals/underwriting, advising on relevant product knowledge and benchmarking benefits as appropriate in market reviews.


• Be the point of contact for all employer/employee queries to include the completion of any claims if necessary.


• Keep up to date with industry knowledge and suggest improvements to our processes.

What are we looking for? 🔎

• Proven experience working in a customer facing / account management role


• Experience in at least one of the following Broking areas: Group Risk, Group Healthcare, and Pension


• A proven track record of identifying and managing upsell opportunities


• Evidence of recognising and ensuring delivery of customer service excellence
  


• Excellent customer relationship building and stakeholder management skills with ability to build a network of contacts, both internally and externally


• Ability to work cross functionally across diverse teams, facilitating collaborative working to ensure delivery for customers.


• Effective communication skills

Bonus points for:

• GR1/ IF7 qualified or the desire to work towards achieving these.


• Knowledge of pensions, flexible and marketplace benefits

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

⏳ Interview with the hiring manager and a member of the team

🧪 Technical task

🤩 Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.