Social Security - Senior Associate

Lead the delivery of social security services across your client portfolio. Provide support to the offshore team on technical queries related to application preparation. Review applications where required (e.g., complex cases, VIP clients). Collaborate with clients and tax/mobility colleagues to onboard new clients, guiding them through social security requirements (data requirements, static information, assumptions, and set approaches). Work closely with the offshore team (VVN) and junior team members on your accounts to ensure KPIs are met. Discuss useful trends and identify opportunities arising from compliance processes with clients. Ensure all locations prepare applications within agreed timeframes, intervening when necessary. Prepare dashboards and reports for clients and tax colleagues. Support the preparation of presentations and RFPs, including drafting slides and creating content. Prepare and share marketing insights for clients. Prepare and deliver presentations and training to tax and mobility colleagues on technical and commercial developments. Strong client service skills with a collaborative approach. Excellent attention to detail. Ability to handle competing priorities, people, and requirements confidentially. Experience in a client-facing role within Global Social Security or Expatriate Tax is beneficial. Proven organizational skills, with the ability to manage your own caseload, meet KPIs, and work effectively. Innovative mindset with a focus on improving team services. Clear and articulate written and verbal communication that requires minimal review. A team player who can also work independently and lead junior team members in a supportive learning environment.