Software Implementation Consultant

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team as a Software Implementation Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home.

About the Role

Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Saas Products both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organisation.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability
• Experienced in Stakeholer and Client management
• Experience in the contact centre environment, either technically or operationally
• An IT qualification
• SQL skills