Software/Application Support Analyst

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software.

This is a hybrid role — you’ll be expected to work in the office 3 days a week, with 2 days from home.

Key Responsibilities:

• Provide application support to end-users via phone, email, and Teams.

• Troubleshoot and resolve software issues, escalating where necessary.

• Perform manual testing on in-house applications and assist with identifying bugs or improvements.

• Accurately document support tickets, test results, and user feedback.

Required Experience:

• Experience supporting software applications.

• Excellent attention to detail.

• Strong verbal and written communication skills.

Desirable Experience:

• Previous experience testing software applications.

• Knowledge of .NET or working within a .NET-based environment.