Software/IT Support Manager

Company : Confidential

Job Type : Full Time

Darwen, Lancashire

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Software/IT Support Manager

Software/IT Support Manager- Darwen, Lancashire BB3
Office based: 9am to 5pm Monday-Friday
Salary: £40k
Benefits: 25 days holiday plus Bank holidays and more to be discussed used at the application stage.

Be the driving force behind exceptional customer experiences.

We’re looking for a passionate and proactive Leader who’s ready to elevate service delivery, build high-performing teams, and foster strong, lasting relationships with customers. This role is ideal for someone who thrives in fast-paced environments, loves solving complex problems, and has a talent for leading and inspiring others in the IT support sector.

What You’ll Be Doing

Lead with purpose: Guide and support a team of service professionals, ensuring smooth operations and consistently high performance.
Shape the service experience: Develop and implement standards, policies, and procedures that drive efficiency and customer satisfaction.
Own service delivery: Oversee the day-to-day running of the Service Desk, ensuring quality and timely resolution of customer issues.
Strengthen relationships: Maintain and improve customer relationships, acting as a trusted advisor and point of escalation.
Drive continuous improvement: Regularly review processes and performance to enhance efficiency and service levels.
Solve the tough stuff: Step in to resolve escalated service issues and customer complaints with empathy and urgency.
Coach for success: Conduct biannual appraisals and provide ongoing mentoring and development for team members.
Contribute to leadership: Participate in leadership team discussions, contributing ideas, insights, and performance reports.
Unlock value: Identify and manage service activities outside of contract scope to ensure they are correctly billed as additional services.
Support smart usage: Advise customers on best practices for operating and maintaining their systems and equipment.

What You’ll Bring

Experience & Skills

3+ years in a leadership role, managing teams of 5–10 people
Strong background in customer support, ideally in software or wholesale/distribution environments
Demonstrated success in meeting service objectives and commercial targets
Confident communicator with excellent written and verbal communication skills
Analytical thinker with a problem-solving mindset and the ability to challenge the status quo
Proven experience in mentoring, coaching, and team development
Comfortable using support and business systems like ERP, ticketing tools, POS, and Microsoft 365

Bonus Points For

Familiarity with supply chain or ERP systems
Experience working within service delivery teams in software or technical environments

Who You Are

Inspirational leader: You lead by example and bring out the best in others.
Process-oriented: You love creating order out of chaos and refining systems for better results.
Customer champion: You care deeply about customer experience and go the extra mile to ensure satisfaction.
Collaborative: You believe in sharing knowledge, building relationships, and working as a team.
Solution-focused: You tackle problems head-on and bring a “can-do” attitude to every challenge.

What Success Looks Like

Customer SLAs met consistently:
- Fast first responses
- Timely resolution of high-priority tickets (80%+ within SLA)
Quality of service: Clear, detailed ticket notes and strong team shadowing performance
Happy customers, engaged team, and a service desk that runs like clockwork

If this looks like your perfect role, please see send your up to date CV to or call me for a confidential conversation on

Original job Software/IT Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to IT Support Manager Jobs with your AI JobCopilot

Auto-Apply with AI

Similar IT Support Manager Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Software/IT Support Manager

Job Description - Software/IT Support Manager

Similar IT Support Manager Jobs in the UK

Mobile Apps