Solution Analyst - Armed Forces Recruitment Service

Location: Abbey Wood, Bristol (with regular travel to Midlands, Andover & Bristol)
Security Clearance: SC (or eligibility to obtain)
Fixed Term 12 months contract

About the role

We are recruiting a Solution Analyst to support the design and implementation of the Armed Forces Recruitment Service (AFRS) - a critical national programme bringing together recruitment for the Royal Navy, British Army and Royal Air Force under a single, integrated service.

This role sits at the heart of solution delivery, providing structured business analysis, requirements derivation and process modelling across both digital and non-digital elements of the service. You will work within a complex, highly regulated public sector environment, collaborating with multiple partners, subcontractors and Ministry of Defence stakeholders.

Reporting to the Solution Implementation Director, you will play a key role in ensuring the AFRS solution meets its contractual and operational commitments, including delivery against the Statement of Requirements (SOR), while supporting readiness for launch and long-term service effectiveness.

Some of your responsibilities include:

• 
  
  
  
  • Leading structured discovery and solution analysis to derive, validate and manage requirements across the AFRS programme.
  
  
  
  

• 
  
  
  
  • Working closely with subject matter experts to capture, model and improve end-to-end recruitment processes across both digital and non-digital elements of the service.
    
    
  
  
  • Planning, designing and facilitating workshops to shape requirements, processes and solution options.
  
  
  
  

• 
  
  
  
  • Acting as a credible interface between delivery teams, partners and MoD stakeholders, influencing decisions and constructively challenging where needed.
  
  
  
  

• 
  
  
  
  • Supporting solution delivery, readiness and assurance activity, ensuring outcomes remain aligned to the Statement of Requirements.
  
  
  
  

• 
  
  
  
  • Contribute to readiness-to-launch activity, including alignment with MoD Organisational Development Team (ODT) analysis.
    
    
  
  
  
  

This role suits a self-starting Solution Analyst who is comfortable operating with autonomy in a secure, complex public sector environment.

Essential experience and skills:

• Proven experience in a Solution Analyst or Business Analyst role.


• Strong experience deriving, managing and validating requirements in complex delivery environments.


• Hands-on experience with business process modelling, working directly with SMEs.


• Experience planning and running structured workshops and discovery sessions.


• Confidence engaging, influencing and challenging a wide range of stakeholders.


• Experience working in regulated, secure or complex public sector environments (defence, government or similar).


• Ability to work across non-digital as well as digital aspects of service delivery.


• Clear, concise written and verbal communication skills.
  
  
  

Desirable experience:

• Working knowledge of TOGAF and/or MODAF.


• Experience using requirements management tools (e.g. Cradle).


• Experience supporting hybrid delivery models combining structured governance with Agile practices.


• Exposure to large-scale outsourced service delivery or recruitment process outsourcing (RPO).

Why join AFRS?

AFRS is a critical national defence programme bringing together recruitment for all three-Armed Services. Joining AFRS means working in a complex, regulated environment where your analysis directly shapes how the service is delivered. You’ll have real influence, work closely with senior stakeholders, and contribute to a programme with clear operational and national impact.

What we offer

• 25 days annual leave plus bank holidays.


• Annual leave purchase scheme.


• Up to 6% contributory pension scheme


• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.


• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.


• A safe and supportive culture.


• A company passionate about diversity and inclusion.
  
  
  

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.