Solution Consultant

Job Description

Job Title: Solution Consultant

Location: London, UK (Hybrid)

Applicants must have authorization to work in the UK without employer sponsorship. We are unable to sponsor or assume sponsorship of a work visa at this time.

MetricStream is seeking a Solution Consultant to join our Customer Services Team. In this role, you will collaborate closely with various stakeholders, including customers, product management, QA, Solutions and support teams, to: Elicit, analyze, and document business requirements for high-quality applications. Bridge the gap between business needs and technical solutions by translating requirements into functional specifications. Contribute to the development process by participating in workshops, user stories creation, and solution design. Support the implementation and testing phases by ensuring requirements are met and providing ongoing communication

Key Responsibilities

• Interact with MetricStream’s worldwide clients during project kick-off, requirement gathering, gap analysis workshops, end user training and product delivery.


• Set expectations and manage the expectations proactively


• Perform requirement gathering, Gap analysis, functional testing, User Acceptance Testing, and end user training.


• Translate business requirements into functional specifications, user stories, and technical requirements, test plan and test cases for MetricStream implementation.


• Collaborate with development & QA teams to design and implement custom MetricStream solutions, ensuring alignment with GRC objectives and compliance standards.


• Review and approve test cases prepared by the QA organization.


• Understand and configure MetricStream products.


• Review Application User Guides and training material for MetricStream’s customers.


• Stay up to date with the latest MetricStream features, functionalities, and industry best practices related to GRC, IRM, and risk management.


• Collaborate with stakeholders, including business users, GRC teams, Internal & External teams, and IT teams throughout the project lifecycle.


• Conduct a detailed analysis of GRC/IRM processes, identifying areas for improvement and automation within the MetricStream platform.


• Perform system testing, and user acceptance testing (UAT), and facilitate end-user training for GRC solutions.


• Assist in developing and implementing GRC strategies and frameworks within the MetricStream platform.


• Function as a subject matter expert on MetricStream GRC capabilities, providing guidance and mentorship to junior team members.


• Internal and external status reporting.


• Travel to customer locations (short term- a week to a month); be responsible for end-to-end implementation of Solutions modules.

Skills and Experience

• 9- 14 years of experience.


• Experience with customer interaction, requirements gathering, gap analysis and sound understanding of the software development lifecycle is necessary.


• Familiarity with the business processes of at least one of the verticals like Financial Services, Banking, Automotive, Retail, Pharmaceuticals, Healthcare, or food services is necessary.


• Familiarity with product-based analysis is valuable to have.


• Solid understanding of GRC and IRM processes, frameworks, and standards, such as ISO 27001, NIST, GDPR, HIPAA, and SOX, NIST if known is valuable.


• Understanding of Integration Methods- RESTApi, SFTP, ETL process is a good to have.


• Meticulous mindset with a focus on delivering high-quality results.


• Knowledge of Traceability matrix.


• Excellent problem solving, presentation, written and oral communication skills with adaptability skills.


• Exposure to AI/GenAI in solutioning.


• Should have functional and technical bent of mind.


• Strong comprehension, analytical and critical thinking skills in situations.


• Excellent Communication skills (written & verbal) are mandatory.

Education

BE/ BTech/ MCA/ MTech