Solution Consultant for Insurance

Who we are in a nutshell: 

👋🏻 Hi, we are FintechOS! We are the global leader in fintech enablement, with a mission to make fintech innovation available to every company. The FintechOS platform simplifies and accelerates the launching, servicing, and expansion of financial products and services, helping businesses recognize value up to ten times sooner than with other approaches: with FintechOS, banks, insurance providers, and companies can get up and running with new financial solutions in as little as 12 weeks.

Unlike other financial technologies, FintechOS breaks data free from the core, enabling the creation of personalized and differentiated products and customer journeys at scale. FintechOS is a cloud-native platform that connects with any ecosystem tech or service – financial and non-financial – and can plug anywhere in the tech stack, working with existing and legacy tech that companies want to keep. We have invested deeply in our technology IP and are proud to have built not only an exceptional platform but also a diverse and experienced tech team.

About the role

The Solution Consultant for the Insurance Industry is responsible for the requirements elicitation process, working with the client to create a functional solution design for the system that leverages FintechOS capabilities and assisting the development and testing activities throughout the lifecycle of the engagement.

The above includes but is not limited to the following key activities:

• Have an up-to date detailed knowledge of our technology capabilities (supported by FintechOS Academy and proximity with the Product and Engineering teams) and how to best use them to achieve the expected result and maximize client impact.


• Facilitating client meetings to ensure clear and detailed functional design, documenting the solution specifications, and providing in-depth guidance for the development team.


• Leading/participating in testing and training activities to foster client self-sufficiency.


• Triage the reported issues/change requests, drive the bug fixing process and support the entire team involved in a Delivery Project.

Responsibilities:

• Conduct discovery and analysis workshops


• Perform Gap Analysis to understand what can be covered through configuration or extensibility


• Translate Business / Functional Requirements from client to platform capabilities


• Ability to capture Non - Functional Requirements


• Define data exchanges with 3rd party systems


• Provide specifications for the development team and assistance with functional clarification during the delivery process 


• Deliver standard or custom onsite and online pieces of training for customers to foster customer self-sufficiency


• Ability to work and enable FintechOS partners on the right utilization of the FintechOS platform


• Help create new professional expert content and improve current methodologies, frameworks, best practices, and any other relevant documentation specific to the role


• Enable success for FintechOS customers and partner organizations by collaborating closely with our Customer and Partner Success teams to answer any technical queries or help advise on approaches to respond to customer challenges.


• Help onboard new colleagues on the role, by delivering required training needed and coaching and mentoring them on the role


• Provide constant feedback to Product teams enabling them to constantly improve FintechOS products

Experience:

• At least 5 years of work experience, preferably in the insurance or financial services industry, either through managing complex projects involving business content delivery and IT development or through consulting work on financial services implementations.


• Product Management, Business Analysis or consulting experience is desirable


• Participated in multiple end-to end digital transformation projects from solution to go live using different methodologies (agile, waterfall, hybrid)


• Proficient in English (written and spoken), additional language skills are a plus

Personal attributes:

• Excellent communication skills (English, written/verbal)


• Interpersonal and consultative skills


• Facilitation skills


• Analytical thinking and problem-solving


• Coaching, mentoring


• Able to work as part of the team but also able to effectively share the workload with other colleagues

Our culture 

• We are a highly motivated bunch of people, taking on a huge technical challenge in one of the biggest industries in the world. We're fully aware that the impact of our work can be felt by hundreds of millions of people around the world.


• At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers.


• We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other wonderful characteristics that make us different.

Quick Facts 

• We are a venture-backed business co-headquartered in New York and London


• We have a big list of international clients already under our belt, serving customers in North America and Europe.


• Our customers range from globally strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney, to game-changing players like Vibrant, eMag, and Howden


• Our partners include both niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC.