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SafetyCulture is a global technology scale-up on a mission to help frontline teams do their best work every day. Our mobile-first operations platform empowers teams to drive operational excellence, improve safety, and manage risk in real-time. With innovative tools including IoT integrations, sensors, and asset management capabilities, we’re shaping the future of smarter, more efficient and safer workplaces.
We’re currently looking for a customer-focused, tech-savvy Solution Specialist to join our Manchester Sales team, specialising in our fast-growing IoT, sensors, and asset management solutions. This is a dynamic hybrid role that sits between product and sales teams, designed for someone who thrives on solving real-world problems and translating technical capabilities into meaningful customer outcomes.
From a product perspective, you will build relationships with members of the sales team, assisting in landing new business by providing valuable insights and helping customers find ROI by utilising the IoT, sensors, and asset management solutions. With a deep understanding of the capabilities of the product, you will highlight relevant features to assist in solving customer problems, maximizing the value extracted by businesses. Internally you are the product expert, finding solutions to complex problems for the sales team, and helping customers drive adoption within their organisations.
You will contribute to our go-to-market function, following up warm leads with customers who have already expressed an interest in our product with a demonstrated shared passion for our mission to drive better quality and safer work practices globally. You will also assist our existing business development team to identify growth opportunities across customers in key industry verticals. You will build close relationships with our customers and be the ultimate brand ambassador.
You will also be able to take new customers through the deployment journey, educating account administrators on the way the product can be deployed across their organisation. This will involve configuring the customer account to reflect the needs of each individual business, and making modifications based on feedback to optimise the user experience.
About you:
- You bring prior experience working in a customer facing role in a tech or SaaS environment.
- You're proactive, self-motivated and performance driven individual
- You possess strong project management skills - in particular, ability to manage complex solution deployments across multiple sites, with hardware and implementation services
- You're resilient, tenacious, and persistent in nature
- You bring clear and concise communication skills
- You’re inquisitive, you know how to ask the right question to get to the root of a problem
- Persuasion and presentation skills, with the ability to communicate up and down an organization
- Passionate about building lasting relationships with customers and colleagues
- Ambitious! You are driven and want to excel and are excited about having a career in tech sales.
- Ability to actively listen, understand customer pain points and take action
- Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
Helpful experience:
- Experience working in customer success, account management or sales
- IoT and telematics industry experience
- Developed computer skills to utilise the tools necessary to conduct your job effectively. These tools include CRM (Salesforce), G-Suite (ie. Docs, Sheets, G-Mail, Presentations), iOS/Android mobile devices, IP Dialler (ie. ZoomPhone, AWS Connect), Outreach and Gong
How you will spend your time:
- You will be a product expert with the ability to advise customers on best practices using SafetyCulture’s IoT, sensors, and asset management solutions
- Collaborate with the Sales team to identify areas of opportunity for solutions to be deployed within new and existing customers
- Conduct in person and online demonstrations of the product, and IoT, sensors, and asset management solutions
- Ensure new customers have a smooth onboarding experience, developing long-term, successful customer relationships
- Conduct group training sessions to up skill and educate sales team members on new and developing product features
- Educating customers/colleagues of additional offerings within the IoT, sensors, and asset management solutions, including hardware we integrate with and deploy
- Prospect for new customers and qualify opportunities for Account Executives, driving pipeline and growing SafetyCulture’s customer base
- Distributing new leads and opportunities to AEs. This may include business development activities, such as qualifying the opportunity, understanding the need and urgency from the customer, establishing pain points with existing processes, and assisting the AE in understanding how the product should be positioned to solve problems in the demonstration
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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