Solutions Account Executive

Company Overview:

Kings Secure Technologies (KST) is dedicated to leading and innovating in the security, fire, life safety, and compliance sectors across Europe. Our mission is to provide design-led solutions that leverage the latest technologies, ensuring our clients receive the highest quality products and services.

Summary:

We are seeking an Account Executive to join our dynamic team at KST. This role is pivotal in providing administrative support to the Corporate Accounts & Sales Team.

Responsibilities:

• Being first point of contact for customer- liaising directly via e-mail and telephone.
  


• Maintain relationships with key customer and supplier contacts.
  


• Updating database and keeping information up to date.
  


• Management of Client Portal
  


• Identify and resolve issues affecting customer service and account profitability.
  


• Liaising with various department within business to create reports on timescales, deadlines, and cost for the customer.
  


• Chasing of Installation and Service departments to make sure jobs are complete within timeframes and Customer SLAs.
  


• Liaising with Customer Service department to aid in resolving any invoice queries.
  


• Ensure all service agreements are met.
  


• To maintain contact with relevant contact points within client’s organisations
  


• Ensure you work to ensure that the processes and regulations used in the business are continually updated and adhered to.
  


• Performing weekly and quarterly analysis
  


• Maintaining accurate records
  


• Manage and work closely with the Corporate Account team.
  


• Provide monthly information to the CAD show deliver performance and targets objectives in terms of sales, KPI’s, debtors, SLA, and URN status.
  

Requirements

Requirements:

• Previous experience in an administration role.
  


• Being self-motivated, energetic & positive.
  


• Organised & good planning skills
  


• Being credible, persuasive & tenacious
  


• Being proficient & analytical
  


• Excellent verbal & written skills
  


• Excellent computer skills
  


• Confident & flexible
  

Benefits

• Supportive and Collaborative Environment
  


• Company Health Care Plan
  


• Company Pension
  


• Life Insurance
  


• 25 days holiday plus Bank Holidays
  


• Development Opportunities
  


• Referral Scheme
  


• Long Service Awards
  


• AvivaDigiCare+
  


• Employee Recognition Scheme
  


• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  


• Cycle to Work Scheme
  


• Wagestream – Get instant access to your wages through our financial wellbeing tool.