Spanish Speaking Customer Service & Sales Operations Exec

Customer Service & Sales Operation Executive, Bracknell: Join a leading FMCG organisation as a Customer Service & Sales Operations Executive in Bracknell. This role focuses on providing excellent customer service and supporting sales operations to ensure smooth and efficient processes.

Client Details

Customer Service & Sales Operation Executive, Bracknell: This opportunity is with a medium-sized organisation within the FMCG industry, recognised for its strong market presence and commitment to delivering high-quality products. Based in Bracknell, the company offers a professional environment where efficiency and customer satisfaction are at the forefront.

Description

• Dealing with the Spanish Retailers, Spanish distribution/3PL
• Act as the primary contact for customer enquiries, ensuring prompt and professional responses.
• Manage and process customer orders accurately, from receipt to delivery.
• Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
• Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
• Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
• Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.
• Collaborate with the sales team to provide operational support and ensure seamless communication.
• Monitor stock levels and liaise with the supply chain team to prevent shortages.
• Generate regular sales reports and provide insights to support strategic decisions.
• Handle customer complaints and escalate issues when necessary to ensure resolution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Contribute to process improvements within the customer service and sales operations function.

Profile

Customer Service & Sales Operation Executive, Bracknell:

A successful Customer Service & Sales Operations Executive should have:

• Speak and write Fluent Spanish and English
• Experience within a fast paced commercial environment, particularly in customer service or sales operations.
• Some supply chain or logistics experience is desirable but not essential
• Strong organisational skills and attention to detail.
• Proficiency in using CRM systems and Microsoft Office applications.
• A proactive and solutions-focused approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

This is an office based role, not hybrid.

Job Offer

• A competitive salary ranging from £28000 to £32000 per annum.

If you are ready to take the next step in your career as a Customer Service & Sales Operations Executive, apply today!