Speak Up Support Specialist

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 2a
Reporting Line: Speak Up Manager 
Contract Type: Permanent
Location: London, Chesterfield, Bolton/Hybrid 

What to expect

As a Speak Up Support Specialist, you will support the Speak Up Manager with the day-to-day delivery and operation of the Speak Up service, helping to ensure concerns are received, triaged, managed and reported on a confidential, fair and consistent manner.

The Speak Up Support Specialist will demonstrate integrity, fairness, and respect, and will remain calm and professional when dealing with sensitive or emotive issues. In addition to case intake and coordination, the role plays an active part in promoting awareness of the Speak Up function; building trust and confidence in the Speak Up process for Employees, Operators, Contractors, and third parties, and in supporting Post Office Limited’s commitment to openness, integrity, and accountability

How our people behave is as important to Post Office, as what is delivered. The Speak Up Support Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.  

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 10% on target bonus opportunity


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will need to have experience working within a confidential, governance, compliance, investigations, ethics, risk or Speak Up/whistleblowing environment. In addition to this, the ideal candidate will have:

• Up-to-date and good working knowledge of applicable whistleblowing legislation (PIDA) and best practice guidance.


• Proven triaging, critical thinking and escalation processes


• Demonstrable ability to handle sensitive and confidential information with discretion and professionalism


• Strong organisational skills with attention to detail and accuracy


• The ability to analyse trends MI and present findings


• Clear written and verbal communication skills


• Experience supporting or administering case management or reporting systems


• Experience delivering presentations, awareness sessions or communications campaigns

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.