Specialist, New Account Profitability & Analytics

This is a high-impact opportunity to work at the centre of product performance and commercial decision-making. You’ll play a key role in analysing and optimising lending portfolios, using data to uncover insights, support strategy, and contribute to improving profitability across a growing suite of products and partnerships.

How you’ll contribute 

• Monitor, interpret and optimise the performance and profitability of new accounts acquired across our range of lending products, including our new embedded finance product for Argos. You'll become an SME on product performance and lifetime valuations, inspiring change within the organisation by crafting the data environment and analytical tools to explain performance. This involves spotting opportunities for optimisation, articulating the problem to the business, and driving your own recommendations to delivery.

• Support the build and roll-out of new lending strategies by identifying patterns in data and translating them into clear, actionable insights for our NewDay brands and merchant portfolios, including John Lewis.

• Produce, maintain and analyse performance curves within valuation models at product, cohort and segment level, using them to assess the net present value of lending cohorts and identify key drivers of performance and optimisation opportunities.

• Work cross-functionally with enterprise partnerships and acquisition teams to build a shared understanding of product performance, helping surface insights and drive better optimisation decisions across NewDay and our retail partners, delivering strategic initiative projects and full delivery in a timely manner with the appropriate quality, control & commercial impact.

We're looking for these essential skills 

• Strong & proven quantitative analytical skills combined with knowledge of SQL/Excel and how to manipulate complex data to generate insights and recommendations.

• Strong numeric and critical thinking skills and an ability to evaluate commercial and customer impact from pricing and strategic changes.

• Ability to present findings & analysis in a structured way, particularly when addressing a non-expert audience ·

• Collaborative operating style with ability and mind-set to get stuck in and support wider team objectives.

• Experience using Python and visual analytics tools such as Tableau or Power BI.

It’s a plus if you also have these skills 

• Experience working on or with consumer lending products (cards / embedded finance / loans / mortgages) and the regulatory environment they operate in

• Previous P&L exposure and familiarity reviewing financial performance

Externally this role could also be known as Product Performance Analyst, Commercial Analyst (Financial Services, FinTech), Portfolio Analyst (Lending / Credit), Customer Analytics Analyst, Lending Analytics Analyst, Customer Lending Analyst

#LI-Hybrid

#LI-TT1