Star Expert Apprentice

As a Customer Experience Specialist Star Expert Apprentice, you will develop first-classcustomer service skills including understanding customer and business needs, criticallyevaluating customer service levels and implementing changes to improve the customer journeyand use appropriate resources and technology to support the needs of the customer.
Hours 40
Benefits:
Colleague Referral Scheme (£500 - £1000)
A range of Mercedes Benz training and leadership programmes
Platinum Plus Rewards Scheme
Colleague Car Purchase Scheme
Eye care Vouchers
Life Assurance (4 x annual salary)
31 days holiday (including bank holidays), rising to 38 days with length of service
Wellbeing Support
Company Pension
Full uniform provided
You will:
Acquire the skills to deal with challenging situations and develop plans to drive loyalty andretention and exceed customer expectations.Working towards a Level 3 Apprenticeship as a Customer Service Expert you will learn the keyprinciples, practices and skills that underpin the role before further developing and applyingyour skills in more complex situations.
This role will be based in the Front of House areas, with a view to developing the skills to startyour career in the role of Star Expert.People who complete the Customer Experience Specialist Star Expert Apprenticeship have anexciting career path ahead of them. This apprenticeship may lead to roles including CustomerService Team Leader and Brand Ambassador.
The role of a Customer Experience Specialist Star Expert
? Understanding your customers and the business? Developing knowledge of relevant regulations and legislation? Keeping up to date with the most recent product information? Resolving challenges and managing challenging situations? Understanding the extended customer journey? Understanding how to apply different skills and behaviours in various different situations? Developing insights into customer behaviour including influencing factors such asloyalty, emotion and culture?Desired Skills and Personal Qualities
? First-class customer service skills? Organisational skills? Listening & communication skills? ICT skills? Complaint resolution skills? Problem solving abilities? Ability to work independently and as part of a team? An interest in motor vehicles
Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz.
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