Stock Controller - Hermès Parfums & Beauté

Inventory & Stock Management     

• Maintain accurate stock records across Harrods and Selfridges Counters. 

• Process all deliveries, transfers, returns, damages and stock adjustments accurately and within company timelines. 

• Ensure all stock is correctly ticketed, security tagged and stored according to company & retailer standards. 

• Conduct regular cycle counts and stock checks to maintain inventory accuracy. 

• Investigate and resolve stock discrepancies, negative stock positions and inventory variances. 

• Monitor slow-moving stock and communicate opportunities for stock optimisation. 

• Ensure all stock locations are organised, clean & tidy, clearly labelled, safe and compliant at all times.

Replenishment & availability 

• Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate

• Ensure timely replenishment of all fragrance & beauty lines.

• Maintain optimal stock levels on counter, in proximity stockrooms and within back-of-house areas. 

• Monitor bestsellers and proactively replenish to maximise sales opportunities. 

• Support launch periods by ensuring stock is available ahead of launch dates. 

• Manage tester replenishment and support sampling requirements. 

• Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations.

Operational Excellence

• Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values. 

• Act as the key operational support partner for Beauty Consultants and Counter Managers. 

• Ensure efficient processing of customer orders, reservations and collections. 

• Support aftersales requests, returns and defective product management. 

• Maintain high standards of housekeeping within all stock areas. 

• Ensure compliance with all health and safety procedures.

• Develop and maintain, good and constant communication with your line manager and/or Store Manager 

• Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives. 

• Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).

   

Merchandise 

• Maintain and develop and be proactive with in-depth product knowledge through product training 

• Ensure merchandise is handled with care and consideration.  . 

• Inform your Business Managers with any new stock arrivals instore.

Reporting & Administration .

• Maintain accurate reporting within all stock management systems.

• Track and report stock accuracy KPIs. 

• Monitor delivery performance and stock availability. 

• Produce regular stock updates for retail management teams. 

• Support forecasting through visibility of stock levels and potential risks. 

• Escalate stock shortages, quality concerns and operational risks promptly.

Loss Prevention & Compliance

• Follow all stock handling and security procedures. 

• Support investigations relating to stock loss and inventory discrepancies. 

• Maintain strict controls over testers, samples and damaged stock. 

• Ensure all audit and compliance standards are consistently achieved.

Profile Requirements

• Organised, flexible and reliable 

• Excellent communication skills 

• Good IT Skills

• Good team player with capacity to work autonomously 

•  Professional with ability to work efficiently and accurately under pressure

Skills & Experience

• Proven previous stock control, stockroom or inventory management experience required . 

• Experience within luxury retail, premium beauty, cosmetics or fragrance preferred. 

• Strong organisational and planning skills. 

• Excellent attention to detail. 

• Comfortable working across multiple store locations. 

• Strong numerical and analytical capability with good Microsoft Office skills

• Experience using stock management systems. 

• Ability to prioritise workload during peak trading periods.